Customer Alchemy Course: One day

The alchemists’ aim was to turn base metal into gold. We’ll show you how to do it to your customer list.

• Increase customer satisfaction – make them really love you

• Increase customer loyalty – they are expensive to replace

• Reduce complaints

• Make your staff happier – unhappy customers destroy morale

  Feedback comments This course is a real eye opener Can't wait to put it in practice I thought we were customer focused before. Need to run another course for the rest of our team. Everybody needs to know about customer alchemy.

• Increase your profits – reduce marketing costs

We run open and in house courses. The big advantage of in house is that the course is centred on making the magic work in you organisation.

Open courses: £299 plus VAT per person. Lunch tea and coffee provided.

In house: At your premises or another location of your choice.

For up to 10 delegates: £1200 plus VAT plus expenses.

For expenses fixed quote just e-mail us the postcode of your chosen venue.

For further details or to book a place or a course, please complete the PHCT contact us form or telephone 0845 2692875 (Lines open Mon-Fri 9am-5pm)